My patience. It is one of those things that is taken, before it is given. Assuming that gratitude given before action is taken, will ensure that action is taken.
" Thank you for taking the time to listen to me! " ( squirming operator leans back in swiveling chair and draws an impatient breathe )
.....15 minutes later.." Thank you once again for your patience with me! You are the first person in this company that has shown true integrity!" ( suicide gesture of thumb to forefinger holstered for a moment , as the operator bathes in my recognition of their integrity)
" I am so glad you are not the stereotypical operator, who just quickly spins me to the next operator, and we suddenly and mysteriously lose connection" " You are a great example for your company and I can see why they hired you" ( re-affirmed existence for human trapped in rat-maze of cubicles.)
"Thank you for taking me directly to your supervisor! You know, some people would have hesitated, or even lied and gave me a false supervisor to try to trick me into feeling satisfied. You have been fantastic! I will be sure to tell your soop about all the help you have given me today. Thank You!" ( hypnotized by the warm effervescence and daydreams of "thank you's" in a thankless job, the operator robotically summons his supervisor)
Steal back some of that patience that was stolen from you, through implied gestures.
It is a time when stealing and giving ...become the same thing.